FAQ
AUTHENTICITY
How do I know the bag is authentic?
For bags eligible for Entrupy authentication, a printed Entrupy certificate is included with your purchase and a digital copy is emailed to you. Please check the individual product description for authentication details.
SHIPPING
How soon will my order be shipped?
We dispatch all orders within 2 working days.
Which carriers do you use?
We ship with DHL within Italy and FedEx to other EU destinations.
How much does shipping cost?
Shipping costs €15 for orders under €800. Orders over €800 qualify for free shipping. The applicable shipping charge is displayed at checkout.
RETURNS
Can I return my order?
Yes. Please contact us at retagboutique@gmail.com within 7 days of receiving your order, and we will provide return instructions.
When will I receive my refund?
Your refund will be processed within 5–7 working days after we receive the returned bag. The time it takes to appear in your account may vary depending on your payment provider.
PAYMENT
Which payment methods do you accept?
We accept major payment cards, PayPal, Klarna, MobilePay and Scalapay. The payment methods available for your order are displayed at checkout.
Is my payment information secure?
Payments are processed through secure payment gateways to protect your payment information.